Top 10 FAQ

How far in advance can I book a reservation?

We will reserve a unit for you for two weeks. We require a $20.00 deposit if you call and come in that will be applied to your move-in costs.  If you use the website you can pay your whole months rent online.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5 to 10x30. Determining the right size is easy with the help of our Store Managers who can assist you. You can also stop by the property to view the spaces we offer. 

Can I buy boxes and other packing products?

We offer a full line of packing and moving supplies. We also have complete list of our products on the home page under the Retail tab.  

Do you offer rental or move-in trucks?

We do not offer a free move in truck, however, We do offer U-Haul trucks and trailers at all of our locations. Please call for availability.

What are the payment terms?

Monthly payments can be made in-store, online, by phone, or by mailing us check. We also have drop boxes located at the office door at all locations. Please do not put cash in the drop boxes. In-store payments can be made with cash, check or credit card. We can help you set up Auto-pay each month from your credit card.  Payments can be made online at the login/payment page provided that we have your email address on file. We will send you a password for online access to your account. 

Do you accept credit cards?

We accept all major credit cards. You can also set up Auto-pay with a valid credit card. Ask you store manager for details. 

Can I pay my bills online?

Yes, paying your bill online is available through the Premier Club provided that we have your email address on file. We will send you a password for online access to your account. Ask the store manager for details.

Do you offer RV/boat/car/motorcycle parking?

We offer parking for RVs, boats, cars and motorcycles at two of our locations, Round Lake Heights and Waukegan. Please use the links on the home page for the location you prefer for up to date pricing and specials.

What's the difference between office hours and gate hours?

The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access. 

What should I do if I forgot my access code or lost the key to my lock?

If you forgot your access code, please call the office during regular business hours. If you have lost your key to your lock, please come to the office during regular business hours. We will have you fill out the appropriate form for cutting the lock off. 

Can I change my storage unit to a different size after I have already moved in?

Yes, you can transfer up or down at any time. The money that you have paid for the current month will transfer with you to the new unit. There is never a charge to upsize or downsize. We do require that the transfer be completed within 48 hours. 

What are the hours I am able to access my unit?

The gate access hours are different for each facility and may be found on each facilities page. The office is closed on Sunday and Monday. Your gate code will give you access even when the office is closed.

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